Job Description & How to Apply Below
About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach.
Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
Job Description
The world is how we shape it.
We are seeking an experienced Technical Lead with strong expertise in JDA 2017 Space Planning Suite (Planogram & Floor Planning) and application support. The ideal candidate will lead L2/L3 support activities, drive issue resolution, manage stakeholder communication, and provide technical leadership across retail space management applications and associated technologies.
Total Experience : 6 years to 8 years
Location :
Chennai (Siruseri)
Mode of work :
Hybrid (3 days to office every week)
Shift Timing : UK Shift
6+ years of experience in application support and software development.
Minimum 4+ years of hands-on experience supporting JDA Planogram and Floor Planning applications.
Excellent communication, stakeholder management, and problem-solving skills.
Key Responsibilities
Lead L2 and L3 support for JDA 2017 Space Planning applications including:
Planogram Generator
Planogram Automation
Floor Planning
Space Planning modules
Analyze, troubleshoot, and resolve complex production issues within SLA.
Perform root cause analysis (RCA) and implement permanent fixes.
Coordinate with business users, vendors, and cross-functional teams for issue resolution and enhancements.
Support application deployments, releases, and environment management.
Monitor application health and proactively identify potential issues.
Develop and maintain support documentation, SOPs, and knowledge articles.
Lead incident, problem, and change management activities.
Mentor junior team members and provide technical guidance.
Participate in on-call support and critical incident management when required.
Technical Skills Required
Mandatory
Skills:
JDA Space Planning
Strong hands-on experience with:
JDA 2017 Planogram
Floor Planning
Space Planning applications
Deep understanding of retail merchandising and space management processes.
Experience in troubleshooting application, data, and integration issues.
Microsoft Technologies
Strong experience in:
C# /.NET Framework
ASP.NET applications
Web Services/APIs
Ability to analyze and debug application code.
Database & ETL
Advanced knowledge of:
Microsoft SQL Server
Stored Procedures
Performance Tuning
Query Optimization
Database Design
Strong experience in:
SSIS package development and support
ETL troubleshooting and monitoring
Experience with :
SSRS report development and support
Preferred Skills
Experience in retail domain applications.
Knowledge of Windows Server administration.
Experience with batch scheduling tools and automation.
Familiarity with Azure Dev Ops, Git, or other source control systems.
Understanding of ITIL processes (Incident, Problem, Change Management).
Leadership Expectations
Act as the technical owner for supported applications.
Drive service improvements and operational excellence.
Engage directly with client stakeholders and business users.
Lead technical discussions, solution design reviews, and support governance meetings.
Provide mentoring and coaching to support and development team members.
Qualifications
B.E /
B.Tech / M.E / M.Tech / MCA
Additional Information
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
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