Sr Dynamics 365 Analyst - Customer Service

Requirements Gathering   :
Ability to define business and functional requirements by engaging with stakeholders, ensuring alignment with Microsoft Dynamics 365 and Power Platform capabilities.
Solution Design:
Expertise in collaborating with Solution Architects and Developers to create high-level and low-level solution designs.
Product Vision:
Capability to work closely with the Product Owner to shape and contribute to the Product Vision.
Backlog Management:
Proficiency in owning and managing the Product Backlog, documenting requirements in User Stories, and securing sign-off from the Product Owner before development.
Functional Design   :
Ensure that solutions meet user needs and are consistent with Dynamics 365 and Power Platform capabilities.
Development Support:
Provide daily support to the Development Team, including detailed specifications and descriptions of User Stories.
Dependency Management:
Skill in managing dependencies of the Product Backlog with other products.
Configuration and Testing:
Ability to perform basic configuration tasks and execute tests effectively.
Training and Documentation:
Contribute to the development of training materials, process documentation, and Gap Analysis.
User Support:
Assist Key Users in testing activities, providing guidance, and addressing their inquiries.