Senior Manager

Basic Details

Location:

Chennai, India
Domain / Vertical:  US Mortgage

Shift:  India Night Shift (5.30 PM shift starts)
Work mode - 5days WFO

Qualifications
Educational

Qualification:

Graduate / Postgraduate
Professional

Qualification:

NMLS License holder (Preferred, not mandatory)

Experience
Total

Experience:

13+ years
Relevant

Experience:

Managing back-office operations in a BPO environment
Mandatory Skills
Minimum 13 years of experience managing back-office operations in a BPO environment
Excellent written and verbal communication skills
Strong computer navigation skills with proficiency in Windows and Microsoft Office
Strong technical knowledge with a hands-on approach

Job Description / Responsibilities
Expert-level knowledge of US mortgage guidelines, documentation, and processes (especially Originations and Underwriting)
Strong email writing skills
Proficiency in MS Excel and Power Point
Experience managing mortgage back-office operations in an outsourced environment
Ability to manage 150+  FTEs
Capability to handle new process migrations
Strong team-building and motivation skills
Ability to manage client relationships and handle escalations
Ability to effectively communicate with senior management
Security

Roles & Responsibilities
Stay updated with company Information Security Management System policies
Ensure team awareness of information security policies
Ensure compliance with legal and regulatory requirements
Ensure adherence to contractual obligations
Encourage reporting of security incidents
Conduct periodic compliance and security training
Support security investigations with compliance teams
Monitor compliance and conduct monthly reviews
Facilitate audits to identify and address compliance gaps
Conduct risk assessments at process initiation and during major changes
Review risk assessments and implement mitigation strategies