Job Description & How to Apply Below
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role:
Incident Management
Experience Range: 5 to 10 Years
Location:
Chennai
Interview Date: 05th September 26 (09:00 AM to 12:00 PM)
Interview Venue:
Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park
Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil Nadu
Note-While coming for Walkin:
- · Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt (Xerox 2 copies)
· Please do not bring personal laptop or electronic gadgets to TCS premises.
Must Have:
Responding to a reported service incident, identifying the cause, and initiating the incident management process
Prioritizing incidents according to their urgency and impact on the business
Coordinating with stakeholders and communicating the status and resolution of incidents
Work closely with the service desk, the initial point of contact for all IT issues, ensuring a streamlined incident reporting and response process.
Coordinate with various technical support levels, from first-level support handling basic issues to advanced technical specialists tackling complex problems.
Ensure that incident resolution aligns with broader IT operational goals and compliance standards.
Responsible for carefully documenting every incident as soon as it is identified and recording
Responsible for the early detection of IT disruption using advanced monitoring tools
Swiftly identify the origins and scope of incidents, upon detection, undertake a thorough analysis to understand the underlying causes and implications.
Good to Have:
Ability to handle multiple technology tasks and work independently as well as a team member
Strong technical knowledge of information technology systems and infrastructure
Understanding of risk management, mitigation, and incident response frameworks
Experience communicating with senior management and executives
Knowledge of relevant laws and regulations related to incident response and data privacy
Essential:
Ability to handle multiple technology tasks and work independently as well as a team member
Strong technical knowledge of information technology systems and infrastructure
Understanding of risk management, mitigation, and incident response frameworks
Experience communicating with senior management and executives
Knowledge of relevant laws and regulations related to incident response and data privacy
Minimum Qualification:
15 years of full-time education
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
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