More jobs:
Job Description & How to Apply Below
Monitor LAN/WAN links, routers, firewalls, and wireless
equipment for availability and performance.
Server monitoring:
Track server health, CPU/memory utilization, and
escalate hardware/software alerts.
Ticket handling:
Follow SOPs for incident logging, categorization, and
resolution; update tickets with accurate status.
Escalation management:
Escalate unresolved issues to L2/L3 teams per
defined SLA timelines.
ISP coordination:
Engage ISPs for WAN/internet link issues, track resolution,
and update stakeholders.
Vendor coordination:
Liaise with hardware/software vendors for RMA,
patching, and support cases.
SOP compliance:
Ensure all actions are aligned with documented SOPs and
governance standards.
Skills & Qualifications
Basic knowledge of network devices (switches, routers, firewalls) and server
monitoring tools.
Familiarity with ticketing systems (Service Now, Remedy, Jira, etc.).
Strong communication skills for ISP/vendor coordination.
Certifications preferred:
CompTIA Network+, CCNA (entry-level), or equivalent.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×