Service Desk Agent

Role:
Service desk

3 - 6 years

Location of Requirement Chennai

Responsibility Expectations from the role

 Answers and responds to inbound calls or electronic requests from end-users regarding products
 Creates and documents all support calls from the user community into the service desk tracking software
 Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
 Analyses and resolves all application software or hardware incidents and requests from end-users
 Ensures to log and tracks incidents and requests from identification through resolution stages
 Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete