Senior Field Service Engineer

Perleybrook Labs is looking for a Senior Field Service Engineer to join our team in Kochi!
If you enjoy  solving real-world technical challenges, working with cutting-edge AI & IoT technologies, and interacting directly with customers , this could be the right opportunity for you.

At  Perleybrook Labs , we build technology that makes industrial workplaces  safer, smarter, and more efficient .

Our flagship product,  FLAGMAN , combines  IoT, Edge AI, Video Analytics, and Cloud technologies  to address critical industrial safety and productivity challenges across manufacturing environments.

Location:

Chennai, Tamilnadu
Role:
Senior Field Service Engineer
Work Mode:
On-site
Travel: PAN India

What You'll Do
As a  Senior Field Service Engineer , you will be responsible for:
Installing, commissioning, configuring, and maintaining  FLAGMAN IoT and AI-based systems  at customer sites.
Diagnosing and troubleshooting  hardware, software, networking, and edge computing issues .
Performing preventive maintenance and ensuring reliable system performance.
Providing technical support and training to customers and onsite teams.
Working closely with customers to understand issues, manage expectations, and deliver effective solutions.
Coordinating service visits and maintaining accurate  service and installation documentation .
Collaborating with our  R&D, Product, and Engineering teams  to resolve complex technical issues.
Capturing customer feedback and contributing to continuous product and service improvements.
Following all required  safety, quality, and service standards .
Travelling occasionally to customer sites and partner locations as required.

What We're Looking For
We're looking for someone who has:
Strong experience in  field service, installation, commissioning, and technical support  of hardware and software systems.
Hands-on experience troubleshooting  IoT, networking, embedded systems, or edge computing devices .
Experience in  preventive maintenance, diagnostics, and system performance monitoring .
Strong customer-facing and communication skills.
Good understanding of  TCP/IP, Wi-Fi, networking concepts, and Windows/Linux environments .
Familiarity with  cloud-based platforms and IoT systems  is an added advantage.
Experience in  manufacturing, EHS, industrial automation, machine safety, or similar environments  will be a plus.
Ability to work independently and confidently at customer sites.
Strong problem-solving and analytical skills.
Ability to collaborate effectively with remote technical and engineering teams.

Education
Bachelor’s degree or Diploma  in:
Electrical Engineering
Electronics Engineering
Or a related technical field
Equivalent practical experience will also be considered.

Why Join Perleybrook Labs?
You'll get the opportunity to work at the intersection of  AI + IoT + Hardware + Cloud , solving meaningful problems in industrial safety.
You'll be part of a team building technology that is deployed in  real manufacturing environments across the world —where your technical expertise directly contributes to making workplaces safer and more productive.

Ready to build safer and smarter workplaces with us?
Apply now and join Perleybrook Labs!