Customer Success Analyst

About the Company:

has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale.

Photon brings the combination of Digital Innovation, Product Design Thinking, and Engineering Excellence to build award-winning presences like Walgreens (Best Retail app of the year at SXSW, Webby award winner), JPMorgan Chase (winner of multiple Webby awards), Citi Group, Williams Sonoma, L'Oréal, Kohler, Toyota Financial Services, Credit Suisse, Horizon Health Care, Johnson & Johnson, and others.

Photon’s omnichannel presence touches over 1 Billion consumers' touchpoints every day. Our job is to design, develop, and support the most innovative digital experiences created for our client portfolio of leading global companies.

We have the largest pool of omnichannel engineers with over 6000+ engineers across offices in the US, Canada, Mexico, UK, France, Sweden, Norway, India, and Indonesia.

With unparalleled access to a worldwide network of digital engineers. Seasoned problem solvers, they engineer the most challenging digital transformation projects for our clients.

Job Description:

Roles:

- Serve as a Liaise between the customer and internal teams
- Interaction with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

Responsibility:

- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Managing different manpower request activity sheets and CRM
- Working with recruitment team to get right resources Onboard for client projects
- Forecast and track key account metrics
- Take Profit & Loss responsibility
- Maintain accurate client records, keeping track of any contract updates and renewals
- Initiation and delivery of project s in conjunction with dedicated DM so r shared DM
- Fair evaluation of the team and eliminating constraints toward successful project execution
- Maintains high client satisfaction ratings that meet company standards

Shift Timing:
Night Shift (6:00 PM to 4:30 AM - IST)