English Transcript Reviewer & Trainer

Role:  Senior English Transcript Reviewer/Proofreader/Trainer

Location:

Chennai, Tamil Nadu
· Full-time

Reports to:

Operations Manager
CTC: 4.5-5

LPA
About the Role
We run a  high-accuracy, human-driven English transcription review operation . Reviewers  listen to raw audio from scratch  and deliver clean, accurate, client-ready transcripts—working on platforms and to strict quality standards similar to Transcribe Me.  We rely on skilled human ears, strict style-guide adherence, and manual proofreading rather than AI/automated draft editing.
As Trainer, you own how quickly and how well new joiners reach production standard. You will build our team of Reviewers who  transcribe , correct, and finalize audio files to a client-ready bar. You will design and run onboarding, coach on clean-verbatim style and English grammar, calibrate the team to a single standard, and grow reviewer capability as we scale from a small pilot team to ~90 seats.
What You'll Do
Onboard New Reviewers:  Deliver structured training on  human transcription techniques , platform/tool navigation, clean-verbatim rules, speech tags (inaudible, crosstalk, etc.), speaker labeling, timestamps, and researching names and terms.
Own the Curriculum:  Build and maintain training materials, the house style guide, and a certification/assessment path; keep them current as client style guides change (US vs. Commonwealth English, file-specific rules).
Coach English Fundamentals:  Teach grammar, punctuation, spelling, and formatting to one consistent standard; run targeted refreshers on recurring error patterns.
Develop Senior / Lead Reviewers:  Identify strong performers and grow them into senior reviewer roles who can guide others and hold the quality bar as the team expands.
Run Calibration:  Hold regular  manual proofing sessions  so all reviewers  transcribe and format  the same file the exact same way; track and close inconsistencies between reviewers.
Own Ramp-Quality Metrics:  Monitor and report time-to-productivity, accuracy/rejection rate, critical-error rate, and rework rate against the hiring ramp.
Pick Up New Domains Fast:  Absorb new subject areas and client accounts quickly and turn them into clear training material (e.g., US legal transcription conventions).
Must Have
Excellent Command of English:  Near-native grammar, punctuation, and spelling (US and Commonwealth), with strong reading comprehension and a  sharp ear for difficult audio .
Manual Transcription & Proofreading Background:  Hands-on experience doing  manual audio transcription , proofreading, or quality control, with deep familiarity in clean-verbatim rules.
Fast Domain Learner:  Able to absorb a new subject or style guide and teach it clearly within days, not weeks.
Coaching Instinct:  Patient, structured, and able to provide actionable feedback that drives measurable behavioral change.
Detail-Obsessed:  Comfortable holding a  strict human quality standard  and working toward defined accuracy targets.
Nice to Have
Exposure to US legal / court transcription conventions—verbatim vs. non-verbatim, speaker labels, bracketed notation (e.g., [phonetic], [indiscernible]), and numeral/formatting rules.
Hands-on experience with Transcribe Me, Rev, Go Transcript, Verbit, or similar platforms as a  manual transcriber  or reviewer.
Experience handling varied English accents (US, UK, Australian, Indian) and low-quality audio files.
Prior experience standing up  human training operations  for a new or scaling team.
Success in the First 90 Days
New reviewers reliably reach production accuracy within the defined ramp window.
A documented house style guide, training deck, and certification test are fully live.
At least one internal Senior Reviewer cohort is trained and holding the quality standard independently.