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Job Description & How to Apply Below
Excellent Opportunity Walk
-in drive at HCLTech for OTC Dispute - Chennai on 8th & 9th Jan 26
Date: 8th & 9th Jan 26(Thurday & Friday)
Time: 10:00 AM 1:00 PM
Venue:
HCL Technologies, Tower 4
No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Sholinganallur, Chennai - 600119
Contact Person:
Shinaz
Experience:
2 to 6yrs.
Skill 1: OTC, Dispute Management/Dispute Resolution
Analyze recurring dispute trends and identify root causes.
Collaborate with cross-functional teams to resolve medium-complexity disputes.
Prepare and present dispute dashboards to stakeholders.
Recommend process improvements to reduce dispute volume.
Train new associates on dispute handling procedures.
Ensure documentation is audit-ready and compliant.
Monitor SLA adherence and flag delays.
Support internal audits and compliance checks.
Stakeholder Management Handle escalations and communicate with senior stakeholders.
Advanced Reporting Build and interpret complex dispute metrics.
Project Management Lead initiatives to reduce dispute cycle time.
Compliance Expertise Navigate legal and regulatory frameworks.
Mentorship Guide junior team members and review their work.
Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
Change Management Support implementation of new policies or tools.
Lead resolution of high-value or complex disputes.
Act as a point of contact for escalations from analysts and associates.
Required Skills:
Relevant Experience should be mandatory in OTC - DMS/ Dispute Management, Order management and Accounts receivables (Purchase order / Cash Application).
Degree should be Mandatory (Minimum 15 Years of education mandatory).
Work from Office.
Flexible to work at night shifts (Strictly no Rotational or Regular shifts).
Flexible to work from office (5 Days).
Documents to be carried:
2 Copies of your updated resume
2
How You'll Grow
At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.
We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
Why Us
We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We offer the opportunity to work with colleagues across the globe.
We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
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