Walk-In Drive OTC Dispute Management 22nd

Position: HCLTech Walk-In Drive For OTC Dispute Management (2-5 Years ) 22nd & 23rd Jan
HCLTech Walk-In Drive For OTC Dispute Managment (2-5 Years ) 22nd & 23rd Jan

HR SPOC:
Suryapriya, Jefferson

Venue: HCLTech, ETA 3 - Sandhiya Infocity

Skill : OTC, Dispute Management/Dispute Resolution

- Analyze recurring dispute trends and identify root causes.
- Collaborate with cross-functional teams to resolve medium-complexity disputes.
- Prepare and present dispute dashboards to stakeholders.
- Recommend process improvements to reduce dispute volume.
- Train new associates on dispute handling procedures.
- Ensure documentation is audit-ready and compliant.
- Monitor SLA adherence and flag delays.
- Support internal audits and compliance checks.
- Stakeholder Management Handle escalations and communicate with senior stakeholders.
- Advanced Reporting Build and interpret complex dispute metrics.
- Project Management Lead initiatives to reduce dispute cycle time.
- Compliance Expertise Navigate legal and regulatory frameworks.
- Mentorship Guide junior team members and review their work.
- Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
- Change Management Support implementation of new policies or tools.
- Lead resolution of high-value or complex disputes.
- Act as a point of contact for escalations from analysts and associates.

Required Skills:

- Relevant Experience should be mandatory in OTC - DMS/ Dispute Management, Order management and Accounts receivables (Purchase order / Cash Application).
- Degree should be Mandatory (Minimum 15 Years of education mandatory).
- Work from Office.
- Flexible to work at night shifts (Strictly no Rotational or Regular shifts).
- Flexible to work from office (5 Days).