Cluster Debt Servicing Manager

Scope of Role
- To manage the collections portfolio for the Cluster (state / region) assigned.
To monitor and manage Collection Managers and Collections Officers Efficiency and Productivity.
To ensure enhancement of Collections and Recovery for their respective Clusters
To ensure that bucket flows are managed and kept within the targets agreed.

Managerial Responsibilities –
Motivating, managing and counselling the Collections Managers & Officers to ensure their continued focus towards achievement of overall area target
Tracking efficiency & effectiveness of the Collections Managers & Officers on a Daily basis and providing feedback to them
Functional Responsibilities
- To ensure maximum Collections and Recoveries.
Ensure that all procedures and controls are strictly followed
Ensuring that all cases are handed over to the Collections Officers within prescribed time frames and are appropriately actioned.
Guiding the Collection Managers & officers on specific cases to ensure maximum resolution
Monthly Resolution and Reversal Targets are met
Entering into customer negotiations for amicable settlements, if necessary
Providing timely feedback and update to National Collections Head to track productivity and account-wise feedback and thereafter necessary action to be taken.
Ensuring skip and cases requiring legal action have been identified and handed over as per policy
To ensure close coordination with Legal manager/team to enhance Collections and Recovery efficiency.
Tracking efficiency & effectiveness of the external agencies on a weekly basis and providing feedback to the agency Collection officers
Qualifications
Minimum Graduate is Compulsory
Experience
6-8 years of experience required in Financial services preferably NBFCs/Banks

Experience of Collections and Recovery is essential.
Functional Competencies
Role requires considerable amount of travel for collection related actions on ground and customer follow-up (approx. 15

Days )
Proficiency in MS Office (Word, Excel)
Basic Accounting Skills
Behavioural Competencies
Good writing and speaking ability in English & Local/Regional language. Knowledge of Hindi (speaking) or of another Indian language would be preferable (not essential)
Good Communication and Negotiation / Convincing Skills
Target Oriented, Ability to work with minimal direction, self-starter
Ability to prioritize, multi-task, Delegate and proactively resolve problems