Associate Manager, Management

Key Responsibilities

Strategy

Living Groups values and ensure adherence to the Groups GCOC . Work on handling financial reconciliation & investigation of WRB customers wherever Standard Chartered GBS provides service

Business

Undertake processing and decision making as per the Department Operating Instructions (as related to area of responsibility) and within the timeliness and accuracy standards specified. Functioning as Responsible Person (as per Operational Risk Management and Assurance Model), to undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls; to assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
To maintain all required controls and procedures as detailed in DOI
Adhere to Operational Risks plus Legal and Compliance requirements as instructed by Manager / Sr Manager / AVP etc.
Maintain a positive working relationship with personnel of other Units/Divisions of the Bank.

Processes

Uphold the values of the Group and Company at all times.
Comply with all applicable rules / regulations and Company & Group Policies.
Contribute to efficient functioning of the Unit.
Continuously improve in productivity to the standards prescribed for the process from time to time
Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
Ensure team performs error free reconciliation and investigation as per procedures and DOIs / Reconciliation Policy using reports from various necessary applications.
Effectively reducing the error rate & adherence to all controls and checks.
Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments including IT / IS.
Ensure effective follow ups and escalations, both internal and external, in resolving outstanding items and all process and system issues, strictly as per agreed SLA / matrices / DOI
Assist Manager/Sr Manager for process mapping and automation / improvement efforts.
Assist Managers in testing and take over activities for new processes ;
Senior Managers in efforts towards achieving the same.
Maintain and update site-specific process notes, and matrices covering authorised personnel
for recon-related queries, escalation contacts, sending reports, mailing lists for all reports & broadcasts etc. Assist Manager / Controls team in obtaining positive confirmation of the matrices at the frequency as specified in the DOI
Ensure adherence to all SLAs and proper updation of all logs such as time updation, system downtime, and exceptions log.
Assist in updation and implementation of Business Continuity Planning (BCP) documents and tests.
Undertake any activity as may be advised by Line Manager, Senior Manager or Head, GBS in line with DOI.
Maintain Learning Development Plan (LDP) and ensure participation in training programs organized within the department, by the concerned Training Team / OL.
Act as authorized person for GBS archives and records with M/S Crown Archival Agency.
Follow up and maintain proper records of archived documents.
Effective Cost Control of the Team + Unit as a whole and aim for reduction on an ongoing basis.
Readiness for Audits – External/Internal
Contribute to increasing productivity of the Team.
Work to reduce System Downtime.
Contribute to projects at Department and Group level.
Work to reduce Overtime in the Team
Assist updation of PRA.
Clean desk policy & 6s. Drive 6s within the department, in the process deriving results of efficiency through saving time, energy & cost.
To identify and report all exceptions on non compliance with standard controls
To identify and report all weaknesses inherent in the standard controls.
Delegation of authority as applicable will be issued depending on the Roles and responsibilities handled.

People & Talent

Handle people issues and ensure standards on group as adhered to

Product / Domain Knowledge

Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
Should have end to end process knowledge…