Area Collections Manager

Job Purpose

Managing the collections unit of Collection Managers and Vendors in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms.

Duties And Responsibilities

Planning allocation of portfolios to Branches and Agencies Based on Performance.

Proficiency in collections management, active and recovery strategies in retail or vehicle finance.

Strong relationship management skills for coordinating with branches, Vendors, and customers.

Ability to analyze data, prepare MIS reports, and use basic MS Excel and other relevant software tools.

Knowledge of NBFC operations, and regulatory compliance in financial services.

Effective communication, negotiation, and conflict-resolution skills.

Proven experience in leading and motivating field collection teams and meeting performance targets.

Strong organizational and time-management capabilities with attention to accuracy.

Willingness to travel within the assigned area and work on-site in Salem.

Key Decisions / Dimensions

Management of high value cases

Agency assessment and influencing in achieving targets

Major Challenges

Portfolio Management – closing cases at Bucket X
Managing difficult locations with scarcity of relevant talent
Need to manage CM's and Agencies to achieve collection targets

Required Qualifications And Experience

Graduate in any discipline
5+ years experience in managing Banking or NBFC collection
Vendor management and team Management Skills
Hiring Collection Managers & Appointing Agencies, Building capacity