Senior Manager

Senior Manager – Administration & Facilities

Location:

Chennai

Experience:

10–15 Years
Industry:  IT / ITES / BPO / Shared Services
Role:  Senior Manager
Role Summary
We are looking for an experienced  Senior   Manager – Administration & Facilities  to take end-to-end ownership of administration and facility operations for our Chennai office. The role will be responsible for ensuring a safe, efficient, compliant, and employee-friendly workplace while managing internal teams, vendors, infrastructure, budgets, and workplace services.

Key Responsibilities
Lead overall  administration and facility operations , ensuring smooth day-to-day functioning of the office.
Manage and mentor the  Administration/Facilities team , including manpower planning, performance management, and service delivery.
Manage key facility services such as  housekeeping, security, transport, cafeteria, maintenance, reception, office infrastructure, and workplace services .
Own  vendor management  including selection, negotiation, contracts, AMC/SLA management, performance reviews, invoice validation, and issue resolution.
Ensure effective management of  office infrastructure, electrical systems, HVAC, DG/UPS, fire & safety, access control, CCTV, and other facility systems .
Drive  cost optimization, budgeting, procurement, and expense control  for administration and facility operations.
Ensure adherence to  statutory, safety, security, and workplace compliance requirements .
Partner with  HR, IT, Finance, Operations, and senior leadership  to address workplace requirements and business needs.
Manage office expansion, relocation, renovation, seating requirements, leadership visits, audits, and other facility projects.
Prepare and present  MIS, operational dashboards, vendor performance, budgets, and key facility metrics  to leadership.
Drive continuous improvement and ensure a high standard of  employee workplace experience and service delivery .
Candidate Profile
10–15 years of relevant experience in  Administration & Facilities Management , preferably within  IT/ITES/BPO/Shared Services  organizations.
Proven experience in  team handling and managing multiple facility/service vendors .
Strong exposure to  facility operations, vendor negotiations, contract management, budgeting, cost control, and compliance .
Experience managing a  large corporate office / 24x7 workplace environment  will be an advantage.
Strong stakeholder management, communication, negotiation, and problem-solving skills.
Bachelor's degree in any relevant discipline; certification in Facility Management/Admin will be an added advantage.