Senior Manager

Location:

Chennai

Experience:

10–15 Years
Industry:  IT / ITES / BPO / Shared Services
Role:  Senior Manager – Administration, Facilities & Security
Role Summary
The role will be responsible for ensuring a  safe, efficient, compliant, disciplined, and employee-friendly workplace while managing internal teams, vendors, infrastructure, employee transportation, security, budgets, and workplace services.
We are looking for someone who views Administration and Facilities as an  operational function, not simply a support function , and who is comfortable being highly visible and hands-on in a fast-paced, 24/7 environment.

Key Responsibilities
Lead overall  administration and facility operations , ensuring smooth day-to-day functioning of the office.
Manage and mentor the  Administration and Facilities team , including manpower planning, performance management, accountability, and service delivery.
Manage key workplace services including  employee transportation, security, housekeeping, cafeteria, maintenance, reception, office infrastructure, and general workplace services .
Own  vendor management , including vendor selection, negotiations, contracts, AMC/SLA management, performance reviews, invoice validation, and issue resolution.
Ensure effective management of  electrical systems, HVAC, DG/UPS, fire and life safety, access control, CCTV, and other critical facility systems .
Oversee  employee transportation operations , including route management, safety, vendor performance, service reliability, and cost optimization.
Manage  physical security, access control, incident response, emergency preparedness, and workplace safety .
Drive  cost optimization, budgeting, procurement, and expense control  across administration and facility operations.
Ensure compliance with  statutory, workplace, safety, security, and regulatory requirements .
Partner closely with  HR, IT, Finance, Operations, and senior leadership  to address workplace and business requirements.
Manage  office expansion, relocation, renovation, seating requirements, leadership and client visits, audits, and other facility projects .
Prepare and present  MIS reports, operational dashboards, vendor scorecards, budgets, transportation metrics, security metrics, and key facility KPIs  to leadership.
Drive continuous improvement in  workplace experience, operational efficiency, safety, security, service quality, and employee satisfaction .
Respond quickly and effectively to  facility emergencies, security incidents, transportation issues, and operational disruptions .
Candidate Profile
10–15 years of relevant experience  in Administration and Facilities Management, preferably within  IT / ITES / BPO / Shared Services  organizations.
Proven experience managing a  large corporate office and/or 24/7 BPO environment .
Strong experience in  team leadership and managing multiple facility and service vendors .
Strong exposure to  facilities operations, transportation, security, vendor negotiations, contract management, budgeting, cost control, and compliance .
Highly  energetic, proactive, disciplined, and hands-on , with a strong sense of ownership and accountability.
Strong stakeholder management, communication, negotiation, crisis-management, and problem-solving skills.
Must be  fluent in English , with excellent written and verbal communication skills.
Bachelor’s degree in a relevant discipline; certification in  Facility Management, Administration, Safety, or Security  will be an added advantage.
Prior experience in the Armed Forces, Police, Security Services, or another disciplined services environment is a strong plus , particularly when combined with subsequent corporate Administration or Facilities experience.
We are looking for an individual who can combine  leadership, discipline, operational execution, employee service, safety, security, and cost consciousness  while taking complete ownership of the workplace.