Job Description & How to Apply Below
Quality Auditor Program Manager
Experience:
2+ years
Location:
Chennai
Role Type: Contractual (3 months)
About the Employer Brand
The organization is a leading global entertainment and streaming platform that brings together critically acclaimed original programming, movies, television series, live sports, and other immersive entertainment experiences.
Supported by a diverse global team and an extensive digital ecosystem, the organization enables creators, marketers, and operational teams to deliver engaging, high-quality experiences to audiences worldwide.
Role Overview
This role is ideal for a quality-focused program manager who can execute quality assurance initiatives for digital publishing campaigns in a fast-paced environment.
You will manage straightforward QA projects within established programs, conduct quality audits, track performance metrics, maintain process documentation, and coordinate with cross-functional teams. You will also identify quality issues, support root cause analysis, improve operational procedures, and communicate project updates to stakeholders and senior leadership.
Job Description
Manage straightforward quality assurance projects supporting existing programs and established lines of business
Execute quality audits and sampling processes in accordance with defined frameworks and quality standards
Track and report key quality metrics, including Internal QA Score, External QA Score, and QC Sampling Rate
Define and monitor appropriate measures of success for assigned quality projects
Collaborate with peers and cross-functional partners to ensure quality alignment and manage project dependencies
Support quality assurance activities throughout the digital publishing lifecycle, from asset creation to campaign deployment and post-launch review
Review digital assets, technical configurations, and campaign outputs for accuracy, compliance, and readiness
Support QA frameworks across different lines of business, including sampling strategies, feature verification, and regulatory compliance processes
Create, update, and maintain standard operating procedures, quality guidelines, audit documentation, and team resources
Identify project risks, quality concerns, and operational roadblocks and drive timely resolution through appropriate channels
Escalate unresolved risks and issues promptly to the relevant owners
Apply project management best practices to improve efficiency, accuracy, and timely delivery
Identify and implement process improvements that strengthen quality performance and operational consistency
Contribute to the standardization and adoption of quality procedures and best practices
Document quality defects and recurring issues and contribute to root cause analyses
Support weekly and monthly business reporting, quality performance summaries, and project narratives
Maintain project trackers, quality reports, audit records, and status documentation
Communicate project progress, quality performance, risks, and dependencies clearly to peers, managers, and partners
Present quality results and project updates to leadership up to the L7 level
Support the onboarding and training of new team members
Participate actively in team knowledge-sharing and continuous-improvement activities
Job Requirements
Bachelor’s degree or equivalent practical experience
2+ years of relevant experience in quality assurance, quality programs, digital operations, or a related field
Experience executing quality assurance processes, audits, and sampling methodologies
Understanding of digital asset management systems and publishing workflows
Experience using project management and workflow tools such as Salesforce, Asana, or similar platforms
Strong analytical and problem-solving skills with the ability to use data…
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