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Job Description & How to Apply Below
To manage and maintain the Customer Lounge and Product Experience Centre at Ramraj Cotton’s Corporate Office, creating a premium, welcoming and memorable experience for customers, business partners, senior visitors and other stakeholders.
The role will ensure that the lounge, product displays and customer interaction areas are maintained to the highest standards, while effectively showcasing Ramraj Cotton’s brand heritage, product portfolio, craftsmanship and contemporary offerings.
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Key Responsibilities
A. Customer Lounge Management
Take complete ownership of the day-to-day operations of the Customer Lounge.
Ensure the lounge is always clean, organised, welcoming and presentation-ready.
Manage customer reception, hospitality and overall visitor experience.
Coordinate refreshments, seating arrangements and other customer requirements.
Ensure appropriate hospitality standards are followed for VIP customers and business visitors.
Coordinate with Administration, Security, Housekeeping and other support teams for smooth lounge operations.
Maintain visitor records and track customer interactions where required.
B. Product Display & Presentation
Own the presentation of Ramraj Cotton products displayed at the Corporate Office.
Ensure products are displayed in an attractive, organised and brand-consistent manner.
Maintain appropriate product categorisation, including:
o Men’s wear
o Women’s wear
o Kids’ wear
o Traditional / ethnic wear
o Towels
o Home textiles
o New launches
o Seasonal / festive collections.
Ensure products are clean, properly folded / hung, tagged and presented.
Regularly refresh displays based on new launches, seasonality, festivals and business priorities.
Coordinate with Retail, Merchandising, Brand and Product teams for updated displays.
Ensure damaged, outdated or discontinued products are removed promptly.
C. Customer Experience
Welcome and engage customers visiting the Corporate Office.
Understand customer requirements and provide appropriate product information.
Explain Ramraj Cotton’s brand story, product categories and key differentiators.
Facilitate product demonstrations and presentations where required.
Create a personalised and premium customer experience.
Collect customer feedback and communicate relevant insights to the Retail / Brand team.
Identify opportunities to improve customer experience and product presentation.
D. Product Knowledge
Develop strong knowledge of Ramraj Cotton’s products, fabrics, categories, pricing and key product features.
Stay updated on new product launches, collections and seasonal offerings.
Coordinate with Product / Merchandising teams to understand product USPs.
Ensure accurate information is provided to customers.
Develop simple product information cards / display communication wherever required.
E. Corporate Customer & VIP Visits
Coordinate lounge readiness before visits by:
o Key customers
o Dealers / distributors
o Business partners
o Institutional customers
o Senior leaders
o Other important stakeholders.
Prepare customised product displays for important customer visits.
Coordinate with relevant teams to ensure the right products and samples are available.
Support product presentations and customer meetings when required.
Ensure a consistently premium experience for high-value visitors.
F. Visual Merchandising
Maintain high standards of visual merchandising and product presentation within the lounge.
Develop attractive product stories and thematic displays.
Create displays around festivals, special occasions and key business campaigns.
Coordinate with Visual Merchandising / Brand teams for display concepts.
Ensure lighting, signage, fixtures and presentation elements are maintained properly.
Conduct regular display audits and rectify gaps immediately.
G. Inventory & Product Control
Maintain an updated list of products displayed in the lounge.
Track sample / display inventory.
Coordinate replenishment of products and samples.
Ensure proper handling and safe custody of displayed products.
Conduct periodic physical verification of display inventory.
Coordinate replacement of products due to damage, ageing or changes in collection.
H. Brand Experience
Ensure every element of the…
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