Voice and Accent Trainer

Job Title:

Voice and Accent Trainer

Location:

Ambattur Industrial Estate, Chennai

Shift: US Shifts

Experience:

Minimum 4 Year
Job Type: Full-time

Perks & Benefits:
Complimentary cab facilities for pick-up and drop-off
Exposure to international processes and global teams

About the Role:

We are looking for a passionate and experienced Voice and Accent Coach to join our dynamic training team. As a Training Specialist, you will play a critical role in shaping the communication skills of our new hires and supporting the continuous development of our frontline agents.

Key Responsibilities:

New Hire Training Facilitation
Deliver comprehensive language, voice, and accent training during pre-process sessions.
Teach grammar fundamentals, pronunciation, and communication etiquette.
Conduct call handling sessions during process training, as required.
Assist with recruitment by conducting voice and accent screening interviews.
Maintain and share detailed training reports with the Training Manager.

Audit and Coaching
Monitor and audit agent calls to evaluate voice, language, and call handling.
Use standardized forms to record scores and observations.
Deliver constructive feedback through personalized coaching sessions.
Support performance improvement initiatives by focusing on bottom performers.

Qualifications & Skills:

Minimum 3+ year of experience as a Voice and Accent Trainer.
Strong command of English grammar, pronunciation, and neutral accent training.
Experience in call monitoring, coaching, and performance feedback.
Comfortable working night shifts to align with US business hours.
Excellent interpersonal, facilitation, and communication skills.