TSR - Guindy

TERRITORY SERVICE REPRESENTATIVE (BIKERS)

Delivery
1. Unloading the bags from vehicle
2. Scan the shipments
3. Primary Sorting and Secondary sorting
4. Outscan the shipments as per delivery route
5. Delivering the shipment as per package address only
6 Take an acknowledge form customers through device ( BYOD)
7. Update correct status code for undelivered shipments at customer address
8. Delivery process will be briefed through a training
9. Handing over of cod amount on the same day to the supervisor
10. Undelivered shipments needs to be handed over to the supervisor
11. Proper dress code and carry field bags all the delivery points
Pickup
1. Pickup as per SOP
2. Timely pickup at customer place as per cut off timing
3.Check if serviceable location
4. Count number of shipments at the customer and take acknowledgement on the pickup sheet
5. Inscan the shipment at the office and handle Rapid entry
6. Primary and secondary sorting of the shipments
7. Bagging process
8. Canvas bags to be Loaded in to the vehicle
9. Reaching location for timely connection

OPERATIONS STAFF (Van pickup and delivery)
Delivery
Route wise loading of shipments with proper tally
Delivering shipments to the right customers
POD/FOD/DOD/COD process…. Delivery run sheet
Proper status code for the undelivered shipments
To meet the EDD & to achieve the SQ targets
Handing over of cod/dod/fod on the same day
Undelivered shipments needs to be handed over to the supervisor
Appointment delivery proce ss
Proper dress code with customer centric approach
Pickup
Pickup as per SOP
Timely pickup at customer place as per cut off timing
Air Waybill execution
Tally of shipments at the customer place as per invoice
Ensuring relevant regulatory paperwork is collected
Pickup sheet
Checking the condition of the packages at the time of pickup
Reaching location for timely connection