Night Auditor

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness.

In addition to receiving an annual salary of £15,987 (£12.81 per hour) and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:
  Enjoy complimentary meals while at work.
• Uniform Provided: A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:
  Participation in The People’s Pension.
• Employee Assistance Programme:
  Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:
  Opportunities for career growth and internal transfers within Marriott’s global network.
• Training and Development:
  Access to training programs to enhance your skills and advance your career.

Here’s what your journey with us entails:

• Welcome and assist guests, ensuring a smooth and pleasant experience.
• Complete regular walk rounds to ensure the building is secure.
• Run end‑of‑day reports to close the day’s business results.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

• A night owl, ideally a person used to working nights
• A warm, people‑oriented demeanour
• A team‑first attitude
• Positive outlook and outgoing personality
• Flexibility, problem‑solving skills and multi‑tasking ability – the team is smaller on nights which results in quick thinking, decision making and working together

• Related
  
  Work Experience:
  
  At least 1 year of related work experience in a customer service role.
• Supervisory
  
  Experience:
  
  None required.
• License or Certification:
  None required.

With this role you will be working 24 hours per week over 3 days, including weekends with shifts overnight from 10pm – 7am – do you need flexibility in your life? We are happy to discuss this with you!

Compensation:
Competitive salary