Qualitätsmanager der Gruppe

Location: This role can be based out of either Chepstow, Wales or Solihull, West Midlands and will include site visits to all TXO group locations.

Responsible to
:
Group Head of Responsible Business

Responsible for: Quality Management System, internal audit, document governance, investigations, corrective and preventive actions, process improvement, compliance and quality reporting across the Group

The Group Quality Manager is responsible for developing, implementing and maintaining the organisation’s Quality elements within the Integrated Management System (IMS), ensuring compliance with internal policies, customer requirements, regulatory obligations and recognised quality standards. The role provides leadership for quality assurance, internal auditing, document control, business investigations, root cause analysis, corrective and preventive actions, and the design and optimisation of business processes.

The postholder will drive a culture of continuous improvement, operational excellence, accountability and compliance across the organisation, working closely with operational teams, senior management and stakeholders to embed robust controls, improve process efficiency and support sustainable business performance.

• Develop, implement and maintain the Group Quality Management System.
• Ensure compliance with relevant standards, legislation, customer requirements and internal policies.
• Establish and monitor quality objectives, KPIs and performance metrics.
• Prepare quality performance reports, management review inputs and improvement plans for senior management.
• Promote quality awareness, accountability and a culture of continuous improvement across the organisation.

• Develop and manage the annual internal audit programme across business functions.
• Plan, conduct and report internal audits against quality standards, procedures, regulatory requirements and customer obligations.
• Identify non-conformances, risks, improvement opportunities and control weaknesses.
• Monitor completion and effectiveness of corrective and preventive actions.
• Support external audits, customer audits, accreditation reviews and organisational assurance activities.

• Lead the document control function and ensure effective governance of controlled documentation.
• Develop, maintain and review policies, procedures, standards, work instructions and forms.
• Implement and maintain document management systems, version control processes and approval workflows.
• Ensure documentation is current, accessible, approved, periodically reviewed and retained in line with requirements.
• Provide training and guidance on document management practices and records management.

• Lead investigations relating to quality issues, incidents, complaints, non-conformances and process failures.
• Conduct fact-finding activities, interviews, data reviews and evidence gathering.
• Apply recognised root cause analysis methodologies and produce robust investigation reports.
• Recommend, track and verify corrective and preventive actions to prevent recurrence.
• Escalate significant findings, quality risks and compliance issues where appropriate.

• Analyse existing business processes and identify opportunities to improve efficiency, quality, compliance and customer outcomes.
• Design, document and implement standardised business processes and process controls.
• Facilitate process mapping workshops and stakeholder engagement activities.
• Support operational teams in embedding process improvements and sustainable ways of working.
• Apply continuous improvement or equivalent methodologies where appropriate.

• Closure rate and effectiveness of corrective and preventive actions.
• Reduction in repeat non-conformances and quality failures.
• Quality compliance score and external audit outcomes.
• Document review and compliance completion rates.
• Investigation completion within agreed timescales.
• Process efficiency improvements achieved.
• Stakeholder satisfaction with quality support functions.

• Degree Educated
• Lead Auditor qualification, preferably ISO 9001 or equivalent.
• Professional quality qualification such as CQI, IRCA, ASQ or equivalent is desirable.
• Ability to speak either French or German fluently would be advantageous.

• Minimum 8-10 years of progressive experience in Quality Management
• Proven experience managing QM programs…