Customer Coordinator

Customer Coordinator / Account Manager

£29,000

Chepstow

Full-Time Permanent

Are you someone who genuinely enjoys speaking to customers, building relationships and making things happen?

Do you want a role where you're more than just answering the phone and responding to emails?

Autograph Recruitment are working with a successful, growing business in Chepstow that is looking for a Customer Coordinator to join their team.

With an impressive UK and international customer base, this is a business that is continuing to grow and they want someone who can grow with them.

You’ll become a key point of contact for a portfolio of customers, making sure they receive a brilliant experience while looking for ways to strengthen and develop those relationships.

Your day-to-day will include:

• Managing and developing relationships with new and existing customers
• Handling customer enquiries via phone and email
• Understanding customer requirements and finding the right solutions
• Following up on enquiries and opportunities
• Identifying opportunities to develop existing accounts
• Working closely with internal teams to make sure everything runs smoothly
• Keeping customer information and records accurate and up to date
• Supporting wider sales, account management and business development activity

You don't need to tick every box, but you'll need to beconfident, personable and commercially minded.

• Has experience in customer service, account management, sales or a similar relationship-focused role
• Enjoys speaking to people and building genuine relationships
• Has a confident and professional telephone manner
• Is organised and able to manage multiple priorities
• Takes ownership rather than waiting to be told what to do
• Has excellent attention to detail
• Is naturally curious and enjoys understanding what customers need
• Wants to develop their career and take on more responsibility

This isn't a traditional customer service role where you're simply working through a queue of enquiries.

You’ll have the opportunity to own customer relationships, develop accounts and become an important part of a growing business, with the potential to progress your career further across account management and business development.