Sales and Client Director - Business Banking

Position: Sales and Client Experience Director - Business Banking
Location: Cherry Hill Township

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

Experience in driving sales. Will work with Business Banking Relationship Manager Virtual teams in all 4 time zones.

Position can be located at a major PNC building within the footprint, including locations not listed in this posting. There will be regular in office expectations. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Collaborates with senior leaders supports the implementation of the business plan and execution of strategic initiatives for a Territory or Business Segment. Monitors and communicates factors impacting achievement of business objectives, providing transparency and consultation to senior leadership.
• Develops strategies and tactics that proactively create readiness at the front line. Responsible for the development of tools and resources to drive consistency in managing sales and customer experience outcomes.
• Utilizes a defined governance process to prioritize strategic initiatives. Ensures adequate capacity to support successful execution of business priorities.
• Directs the implementation of a systematic approach to facilitate change management within the business from the perspective of the organization and on an individual level.
• Leads and serves as subject matter resource for heads of products and channels in the line of business. May consult and provide subject matter expertise to Bank Operations and Customer Experience centers of expertise.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Account Management, Competitive Strategies, Customer Experience (CX), Negotiation, Operations Management, Sales, Strategic Planning

Competencies

Decision Making and Critical Thinking, Effective Communications, Influencing, Knowledge Of Sales Channels, Planning and Organizing, Products and Services, Program Management (M0260), Sales Function, Strategic Sales Planning

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, or PhD is desirable. Industry experience is typically 8 + years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $ – $ Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 12/11/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and…