Teller II

Teller II

Work Location. Cherry Hill, New Jersey, États-Unis d'Amérique

Hours. 40 hours per week

Pay. $21.50 - $26.75 USD per hour

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. The role includes educating customers on TD's products and services or referring them to a partner for specialized solutions.

• Executes TD's Brand promise by consistently delivering a Legendary Customer experience in the Store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately.
• Understands customers’ banking preferences and educates them on self‑service/digital options that meet their needs.
• Actively advocates for the customer by conducting needs‑based conversations, offering financial & digital solutions, or referring them to partners to provide solutions.
• Trains and mentors new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance with operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
• Verifies customers’ identities by following customer authentication policies and procedures.
• Balances cash drawers, ATMs, and Teller Cash Dispensers/Recyclers as necessary.
• Adheres to safe deposit box procedures, operations and guidelines.
• Maintains appropriate cash limits and secures cash at all times.
• Ensures confidential customer information is securely stored throughout the day.
• Follows dual control and all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address and prevent fraud.
• Completes all required in‑classroom and online training by established due dates.

• High school diploma or GED.
• One year of teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, holidays as scheduled.
• Strong organizational skills.
• Detail‑oriented.
• Ability to function in a fast‑paced and changing environment.
• Excellent communication skills; concise, clear and consistent.

Performing sedentary work (Frequent);
Performing multiple tasks (Continuous);
Operating standard office equipment (Continuous);
Responding quickly to sounds (Continuous);
Sitting (Occasional);
Standing (Continuous);
Walking (Occasional);
Moving safely in confined spaces (Occasional);
Lifting/Carrying under 25 lbs. (Occasional);
Lifting/Carrying over 25 lbs. (Occasional);
Squatting (Occasional);
Bending (Occasional);
Kneeling (Occasional);
Crawling (Occasional);
Climbing (Occasional);
Reaching overhead (Occasional);
Reaching forward (Occasional);
Pushing (Occasional);
Pulling (Occasional);
Twisting (Occasional);
Concentrating for long periods of time (Continuous);
Applying common sense to deal with problems involving standardized situations (Continuous);
Reading, writing and comprehending instructions (Continuous);
Adding, subtracting, multiplying and dividing (Continuous).

TD is one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses worldwide and are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards package includes base salary, variable compensation, and a range of benefits such as health and well‑being, savings and retirement programs, paid time off, banking benefits, career development, and recognition programs.

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