Patient Services Associate - Ophth-O-Cherry Hill

Patient Services Associate - Ophth-O-Cherry Hill

Join to apply for the Patient Services Associate - Ophth-O-Cherry Hill role at Penn Medicine, University of Pennsylvania Health System

Location:

Scheie Eye Institute South Jersey- 1940 Route 70 E

Department:
Ophth-O-Cherry Hill

Hours:

Full Time Per Departmental Needs

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

• Assist the practice/department in maintaining a patient/customer focus, support delivery of high-quality care, share a passion for patient and customer-centered care, and assist in meeting or exceeding patient satisfaction and financial/operational targets.
• Handle arrival and/or departure activities of patients, manage and handle patient calls and inquiries, coordinate patient appointments, update patient insurance/billing information, and perform point of service activities.
• Manage phone calls, voicemails, take messages, schedule appointments, collect copays, obtain signatures, update EMR, and finalize check-out procedures.
• Maintain insurance knowledge, validate patient demographics, and participate in cash reconciliation and recovery of missing charges.
• Ensure compliance with federal, state, and local regulatory standards (TJC, DOH, FDA, HIPAA, etc.) and adopt new processes.

• H.S. Diploma/GED
• 2+ years of medical office experience or 2 years of customer service experience (advanced degrees may be considered).

$16.99 - $26.69/Hourly

Comprehensive compensation and benefits program, including prepaid tuition assistance.

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.