Helpdesk Level 2 | Fulltime

Job in Cherry Hill Township, Cherry Hill, Camden County, New Jersey, 08002, USA

Listing for: Two95 International Inc.

Full Time position
Listed on 2026-01-01

Job specializations:

IT/Tech
HelpDesk/Support, IT Support

Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR

Position: Helpdesk Level 2 support | Fulltime
Location: Cherry Hill Township

Title:

Helpdesk Level 2 support

Work Location:

Cherry Hill, NJ

Type:
Full Time with our client

Salary:
Market + Benefits

Job Responsibilities:

Respond to incoming support requests in a timely and courteous manner.

Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.

Document and track all support requests in a helpdesk ticketing system.

Escalate complex issues to higher-level support staff as needed.

Install, configure, and maintain software applications and operating systems.

Perform regular maintenance tasks on hardware and software systems.

Provide end-user training on software applications and systems.

Communicate technical information to non-technical users in a clear and concise manner.

Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.

Other duties as assigned.

Education, Licensure &

Certifications:

Bachelor's degree in computer science or related field preferred.

CompTIA A+ certification or equivalent experience required.

Experience:

2+ years experience working in a helpdesk or technical support role.

Tier 2 experience preferred.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please send your updated resume to with your rate/Salary requirement and contact details.

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