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HelpDesk/Support IT Support

Helpdesk Level 2 | Fulltime

Job in Cherry Hill Township, Cherry Hill, Camden County, New Jersey, 08002, USA
Listing for: Two95 International Inc.
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Job Description & How to Apply Below
Position: Helpdesk Level 2 support | Fulltime
Location: Cherry Hill Township

Title:

Helpdesk Level 2 support

Work Location:

Cherry Hill, NJ

Type:
Full Time with our client

Salary:
Market + Benefits

Job Responsibilities:
  • Respond to incoming support requests in a timely and courteous manner.
  • Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
  • Document and track all support requests in a helpdesk ticketing system.
  • Escalate complex issues to higher-level support staff as needed.
  • Install, configure, and maintain software applications and operating systems.
  • Perform regular maintenance tasks on hardware and software systems.
  • Provide end-user training on software applications and systems.
  • Communicate technical information to non-technical users in a clear and concise manner.
  • Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
  • Other duties as assigned.
    • Education, Licensure &

    Certifications:
  • Bachelor's degree in computer science or related field preferred.
  • CompTIA A+ certification or equivalent experience required.
    • Experience:
  • 2+ years experience working in a helpdesk or technical support role.
  • Tier 2 experience preferred.

    • We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please send your updated resume to with your rate/Salary requirement and contact details.

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