Help Desk Level 1

Title – Help Desk Level 1

Position – Contract (6+ Months)

Location – Cherry Hill, NJ

Rate - $Open (Best Possible

Responsibilities:

• Participate in project planning and scheduling.
• Ensure assigned project tasks are completed completely and on time.
• Ensure proper documentation, notification, and escalation of all incidents.
• Communicate with clients by phone, email, and in person.
• Troubleshoot and resolve system hardware and software problems.
• Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
• Performs other duties and responsibilities as assigned by the Project Lead.

Required Skills:

• 3 years related work experience or BS in Information Systems or related field.
• Must exhibit a clear, friendly, professional phone manner.
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
• Able to handle multiple assignments with attention to detail.
• Microsoft Windows Desktop Operating Systems
• Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
• Experience with Microsoft Office 365.
• Must type a minimum of 40 words per minute.
• Must have reliable transportation.
• Must be able to physically lift and move existing and new PC system components.