Help Desk Level 2

Title – Help Desk Level 2

Position – Fulltime

Location – Cherry Hill, NJ

Salary – $Open (Best Possible)

• Provide 1st and 2nd level support for desktops, laptops, printers, servers, and other network devices both remotely and on site.
• Ensure proper documentation, notification, and escalation of all incidents.
• Communicate with clients by phone, email, and in person.
• Troubleshoot and resolve system hardware and software problems.
• Identify and troubleshoot issues related to routing, switching, Active Directory, DHCP and DNS.

• 3 years related work experience or BS in Information Systems or related field.
• Must exhibit a clear, friendly, professional phone manner.
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
• Microsoft Windows Desktop Operating Systems.
• Windows Server, Active Directory, Group Policy, Mac OS X, SMB network equipment.
• Experience with Microsoft Office 365.
• Must have reliable transportation.
• Must be able to physically lift and move existing and new PC system components.
• Experience with VMWare and Hyper-V would be a plus.
• Experience working at a Managed Service Provider would be a plus.