Field Service Technician II

Field Service Technician II

Pay rate: $22.50 per hour

Schedule: Monday to Friday 9am-6pm Flexible

Location: 08003 Virtual (Must live within 45 miles)

• Troubleshooting: Resolve hardware, software, and connectivity issues for desktops, laptops, and servers.
• On-Site Support: Provide direct technical assistance to staff and serve as the primary point of contact for technical failures.
• Installation: Install and configure new hardware (HW) and software (SW) systems across various locations.
• Maintenance: Perform quarterly preventative maintenance checks, including some required after‑hours tasks.
• Cabling: Terminate, test, and replace network cables (Cat5, Cat6, and Cat7).
• Cable Management: Organize and manage cable layouts in racks and workstations for optimal performance and safety.
• Staff Training: Educate staff members on new systems, software updates, and hardware usage.
• Documentation: Maintain accurate records of support requests, site configurations, and equipment logs.
• Asset Management: Track hardware inventory, software licenses, and supply levels.
• Project Support: Assist with large‑scale rollouts, system upgrades, and infrastructure improvements.
• Infrastructure & Security: Maintain secure network environments and support online ordering and delivery platforms.

• Technical Knowledge: Strong understanding of computer hardware, software, networking, and cable installation.
• Hardware Expertise: Hands‑on "break‑fix" experience with laptops, desktops, printers, and servers.
• Networking
  
  Skills:
  
  "Smart hands" experience with rack‑and‑stack procedures and cable management.
• Certifications: CompTIA A+ and Network+ preferred (or 5+ years of equivalent professional experience).
• Contractor
  
  Skills:
  
  Proficiency with basic power tools (e.g., drills) for mounting hardware into walls and countertops.
• Physical Ability: Must be able to lift up to 50 lbs and utilize a ladder with a reach of up to 10 feet.
• Communication: Excellent customer service skills with a professional appearance and demeanor.
• Problem Solving: Strong organizational skills and the ability to troubleshoot complex issues under pressure.
• Logistics: Must have reliable transportation and a valid driver’s license for site visits.
• Compliance: Ability to complete client-specific training and pass a certification exam.

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.