Product Support Specialist
Listed on 2026-11-05
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Product Support Specialist
Hybrid Schedule | Somerset, NJ | 3 Days Remote / 2 Days Onsite | $20/hr | Monday-Friday | 11:30AM-8:00PM EST
Ready to turn your customer service experience into a technical career? We're seeking motivated professionals who enjoy helping people, solving problems, and learning new technology. Whether you come from a call center, customer support, help desk, or recent technical education background , this role offers valuable hands-on experience with software and connected devices in a supportive team environment.
What You'll Do
Assist customers with product, software, and connectivity questions
Troubleshoot Bluetooth, mobile device, and application-related issues
Handle inbound calls and emails while providing exceptional service
Document support cases and maintain accurate records
Work across multiple systems to research, diagnose, and resolve issues
Partner with internal teams to elevate and resolve complex technical concerns
What We're Looking For
Experience in customer service, call center, technical support, or help desk environments
Strong communication skills and a passion for helping customers
Technical aptitude and comfort learning software and device troubleshooting
Ability to navigate multiple applications while supporting customers
Experience with Microsoft Office and web-based tools
Recent graduates with IT, Computer Support, Information Systems, or related training are encouraged to apply
Strong attention to detail and ability to thrive in a fast-paced environment
Why Apply?
Work remotely 3 days per week
Monday-Friday schedule with no weekends
11:30AM-8:00PM EST shift provides flexibility for morning commitments
Structured onboarding and paid training
Build transferable technical support and troubleshooting experience
Opportunity to develop skills that translate into help desk, IT support, and systems-focused careers
Collaborative team culture with strong leadership support
Gain experience supporting innovative technology products for a well-established global organization
Ideal backgrounds:
Customer Service Representative, Call Center Representative, Technical Support Representative, Help Desk Technician, Service Desk Analyst, Product Support Specialist, IT Support Associate, Computer Support Technician, or Recent Technical Graduate.
#east priority
26
Job Type & Location
This is a Contract position based out of Somerset, NJ.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of Somerset, NJ.
Final date to receive applications
This position is anticipated to close on Nov 6, 2026.
Workplace Type
This is a hybrid position in Somerset,NJ.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business…
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