Enterprise Scheduling​/Triage RN day shift

Enterprise Central Scheduling/Triage RN (40hrs/week - day shift)### Enterprise Central Scheduling/Triage RN (40hrs/week - day shift)
Apply:
Camden County, NJ:
Full time:
Posted Today:
REQ-0038629
** Number of Positions in

Requisition
** 1
* * Job Details
** Assist with the management and assessment of patient requests for appointments, clinical symptom management and triage via telephone, My Jefferson Health  patient portal and electronic communications via the Electronic Health Record. Review and respond to patient, provider and staff messages requiring nurse assessment, triage, and resolution. Provide clinical guidance in coordination with patient primary care and specialty providers. Coordinate scheduling for patients requiring in person and telehealth visits.
** Job Description*
* ** Summary
* * Assist with the management and assessment of patient requests for appointments, clinical symptom management and triage via telephone, My Jefferson Health  patient portal and electronic communications via the Electronic Health Record. Review and respond to patient, provider and staff messages requiring nurse assessment, triage, and resolution. Provide clinical guidance in coordination with patient primary care and specialty providers. Coordinate scheduling for patients requiring in person and telehealth visits.

** Job Duties
*** Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
* Work with team members within Central Scheduling, including but not limited to: nurses, central scheduling representatives, providers, clients and outside peers.
* Ability to understand clinical issues and apply appropriate decision making skills, and knowledge, by analyzing or triaging situations fully and accurately to reach productive decisions , utilization of clinical protocol, to ensure consistency and safe practice.
* Uphold scheduling and registration proficiency, accountability and adherence to policies, standards of care, safety, HIPPA and security regulations. Assist in the formulation of targets for representatives.
* Assess Jefferson and Non
- Jefferson clients, who have submitted electronic communication, via Jefferson Health / My Chart regarding current concerns and symptoms, and determining urgent and non-emergent situations, and forwarding to the appropriate provider, to properly assist the patient.
* First line of patient complaint escalation. Consistently looking for ways to improve processes and solve patient problems in appointment scheduling, registration, referral management, outreach and customer service delivery.
* Assist in hiring and training nurses, monitoring representative progress, and coaching staff to cultivate the knowledge and skills needed to provide excellent service to patients, physician and payers.
* Monitor queue and track inbound and outbound calls. Apprise Nurses of calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback.  
** Minimum Qualifications
*** Bachelor’s Degree BSN
* Accuracy and Attention to Detail – I0960  Understanding of the necessity and value of accuracy and attention to detail, ability to process information with high levels of accuracy.
* Analytical Thinking – I1020  Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
* Calendaring – TAD
460  Knowledge of and ability to use office electronic calendaring software and capabilities.
* Customer Interaction – TCS
060  Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer.
* Customer Service Management - M0200 …