Xfinity Retail Sales Cosultant

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

$25.69+ Hourly – Salary is $18.00/hour Base + Targeted Commission

• Passionately represent products and services by sharing and demonstrating product and sales know-how with customers. Provide product demonstrations to educate customers on full product capabilities to maximize their experience.
• Takes a customer‑first approach with all customer interactions. Listen and evaluate customer needs and provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products/services and gain their consent.
• Perform operational and administrative tasks.
• Partner with customer care to resolve customer issues, as appropriate.
• Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
• Comply with all company and retail operational policies and procedures.
• Complete training requirements and actively engage in team huddles and learning.
• Know and understand sales compensation plan and its key elements.
• Must be able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s), and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance.
• Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience—think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff—be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team—make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System—a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Resilience
• Critical Thinking Problem Solving
• Communication
• Professional Integrity

Base Pay: $18.00
Target Compensation: $25.69 USD (Base Pay + Targeted Commission)

High School Diploma / GED

2-5 Years