Lead Mitigation Technician

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.

About Thomasville Restoration To help achieve this goal and support our growth, we are adding a Lead Mitigation Technician. This position offers a unique opportunity to support our mission of putting families’ homes and lives back together across the Mid-Atlantic while upholding our culture of Family First, Compassion, and Communication.

What You’ll DoRespond to service calls as needed

Perform mitigation services following Thomasville Restoration guidelines

Support Crew Chiefs, field technicians, and other production personnel

Communicate with Crew Chiefs and technicians to ensure customer needs are met Monitor all assigned jobs to ensure drying standards and customer requirements are achieved

Complete work according to the Crew Chief’s scope of services

Supervise production technicians and temporary laborers

Train production technicians on processes, IICRC standards, equipment maintenance, and customer service

Assist Crew Chiefs with managing production direct costs

Participate in on-call rotation and respond to qualifying events as required

Clean and maintain vehicles, equipment, warehouse, and office areas

Take initiative and identify ways to improve efficiency

Handle recurring and unique tasks as business needs require

Who You Are Minimum 1 year of disaster restoration experience required (multiple years preferred)2+ years of water mitigation experience preferred

Valid driver’s license requiredIICRC certification preferred

Able to lead, train, and supervise field personnel

Strong communicator with excellent customer service skills

Your Impact As a Lead Mitigation Technician, you play a critical role in protecting homes and businesses after disaster strikes. By anticipating problems, implementing drying strategies, and guiding customers through the process, you not only safeguard property but also ease stress during a difficult time.