Ward Clerk, ITU

Main area Intensive care unit Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday)

Employer Ashford and St. Peter's Hospitals NHS Foundation Trust Employer type NHS Site Ashford & St Peter's Hospital NHS Trust Town Chertsey Salary £26,618 pa inc. HCAS Salary period Yearly Closing 16/08/2026 23:59 Interview date 26/08/2026

To provide a comprehensive and responsive administrative and clerical support service to facilitate the smooth running of the units.

• To work flexibly as part of the ward team, using their initiative and experience to ensure all their incoming work is appropriately prioritised and actioned.
• To be responsible for the maintenance of the ward’s administrative processes and systems, contributing to their on-going development and improvement.
• To receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes and necessary paperwork is collated and in order; ensuring identity bracelets are available for nursing staff; compiling sets of required blank documentation for emergency patients; informing the nurse in charge or deputy of any query new patients may have.
• To answer the telephone, responding to all straightforward and complex questions and requests. Some issues raised may be of a sensitive nature and require tact and empathy when responding. Based on their own knowledge, to assess when to personally answer the question or action the request and when to refer it to a more senior member of staff, ensuring the caller is informed of the action to be taken
• To use the case note tracking system to record the location of case notes, ensuring that the tracking system is maintained and that staff with access to it can locate case notes over a 24 hour period.

Further information about this role can be found on the Job Description and Person Specification document attached.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS  are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.

We can offer you the full range of NHS benefits/discounts and in addition:

• Excellent pension scheme and annual leave entitlement
• On-site Nurseries
• On-site staff cafes
• On-site parking
• Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

• A good standard of secondary education, including GCSE grade A-C or equivalent alternative qualification or experience
• Literacy level 1 or equivalent (GCSE A-C)
• Numeracy level 1 or equivalent
• NVQ in Business and Administration or equivalent qualifications or experience
• Literacy and numeral level 2 or equivalent GCSE A-C

• Previous administrative experience
• Previous experience of working with and helping to maintain a range of office and administrative IT systems
• Previous experience of working in a customer facing service providing services directly to members of the public
• Experience of working in and contributing to the performance of a team
• Experience of working in a hospital, either inside or outside of the NHS
• Experience of contributing to the development of administrative processes and systems

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.