Commercial Lead, Operations Manager

What you'll bring to the team

• Strong organisational skills with the ability to manage multiple priorities
• Exceptional attention to detail and accuracy
• A proactive, problem-solving mindset with a drive for continuous improvement
• Confidence working with data and generating insights
• Excellent communication and collaboration skills
• Ability to build strong relationships across teams and with external partners
• Adaptability in a fast-paced, ever-changing environment
• A positive, team-focused attitude aligned with Merlin values

• Proven experience in a commercial administration or similar role
• Experience working with inventory management and/or pricing systems (desirable)
• Strong working knowledge of Microsoft Excel and reporting tools
• Experience handling data analysis and reporting
• Understanding of compliance standards and operational processes
• Experience in a fast-paced operational or retail environment (desirable)

Alongside the opportunity to perform to thousands of international guests in your residency, you’ll also receive:

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruit and one of the team will get back to you as soon as possible.