More jobs:
Customer Service - Logistics/Supply Chain Environment
Job in
Chertsey, Surrey County, KT16, England, UK
Listed on 2026-10-19
Listing for:
Randstad Technologies Recruitment
Full Time, Part Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Role:
Customer Service - Logistics / Supply Chain Environment
Type:
Contract (12 Months with potential to go PERM)
Location:
Chertsey, UK
Working Model:
Hybrid (2 or 3 days per week in office)
Work Hours:
37.5 Hours per Week
What You'll Do:
Investigate & Resolve:
Find the root cause of delivery failures and coordinate solutions with warehouses and couriers (3PLs).
Manage Escalations:
Take ownership of complex customer service tickets and order cancellations.
Analyze Trends:
Use ERPs (SAP Hybris), Excel, and Power BI to track data and improve operational processes.
What You Need:
Investigative customer service experience (tier 2/escalations, e-commerce, or logistics preferred).
Comfortable navigating ticketing systems and interpreting data.
Flexibility to work a 37.5-hour week on a rota (which includes some evening and weekend shifts).
This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. sukkala2
Randstad Technologies is acting as an Employment Business in relation to this vacancy
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