Verification Analyst

Why join our team?

A highly motivated and supportive team of 25, managing all aspects of Account Receivables including credit limit management, order release, collecting outstanding monies, verification of claims, eCommerce back office, account reconciliations and cash allocations. Targeted on collections, ageing profiles and query turnaround times. Works alongside the Risk Management team and for the Director of Financial Operations. The role is busy but varied and you will find each day is different.

We pride ourselves on always challenging each other and the status quo. Learning is at the heart of the team and we always keep your development as our main priority.

Your key responsibilities are:

• Handle a customer ledger (large corporate, retail, distributor, service centre, small SME's) and ensure claims are verified with all relevant backup supplied to support payment.
• Handle disputes where customers claim incorrectly and resolve them quickly.
• Work closely with our Collections team in AR and other related teams to ensure all claim validations are led in line with the needs of the ageing AR ledger and customer.
• Achieve or exceed Samsung KPIs of debt > 32 days + = 16.
• Build strong relationships across SEUK with key departments, Account Managers and Offshore Teams, AR and Commercial Finance team.
• Build strong customer relationships and provide a first‑class level of customer service at all times, attending client meetings as necessary and providing solutions.
• Obtain sell‑out/stock data from relevant sources for the purpose of verification.
• Verify all sales deduction promotions and ensure all claims are supported by signed commercial terms and deal sheets.
• Using SAP, enter all claims either by Shared Service Centre or yourself, depending on claim type, track approvals and keep customers updated of progress.
• Ensure timely and accurate validation of claims, resolve disputes with customers and share relevant information with Account Managers and Collectors.
• Maintain a central database of all verified claims and keep the balance sheet up to date, ensuring accruals are released and top‑ups are requested as required.
• Work with the Commercial Finance team if payment conditions need to be changed.
• Be involved in cross‑departmental/functional groups to look at improvements/developments in process.
• Complete scheduled activities such as weekly reporting, internal audits and any ad‑hoc requirements relating to AR.

Within 6‑12 months, you will have built strong customer relations, be able to manage your whole portfolio of claims in a timely manner and have integrated yourself successfully within the team.

Success is measured by reaching/exceeding team KPIs with claims TAT and ledger ageing KPIs, and by positive internal and external customer feedback. You will manage the validation of customer claims daily/weekly, track them against customer terms, ensure queries are resolved and relationships are strong.

Education:

• 5 GCSEs (incl. Maths and English), 3 A Levels and an Honours Degree or equivalent experience.
• In addition to this, we require experience in an Accounting /Financial operations team preferably in a large corporate environment.

Soft skills:

• Target focused, organised and efficient worker with strong attention to detail, able to work under pressure.
• Good customer service skill.
• Sense of humour, multitasker, experienced with collections and query management roles, preferably with sales deductions.
• Used to working in a large team.

Hard skills/experience:

• Qualified or part qualified Accountant desirable but not essential.
• Excellent Excel skills, competent in VLOOKUPs, Pivot Tables and Macros.

• Hybrid working – 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team and company performance.
• Pension contribution.
• Three volunteering days each year.
• Holiday – 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.
• Partner colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency.
• Up to 20 (pro‑rata) partner absence days per calendar year to be used in times of need.