Training Coordinator

Responsibilities

• Overseeing all online training content and the system it’s hosted on for Engineers, Contact Centre Agents and Service Centre Agents across Europe.
• Liaise with the centralised content team based in Spain to commission new training material where required.
• Checking content quality to ensure that training material is provided in the right languages, without errors, adheres to brand guidelines and best practices, and is clearly presented.
• Content lifecycle management; oversee an update schedule for existing content, with necessary version control and archiving.
• Managing all training content on the eLearning Management System (called SBA); maintaining current curricula, creating new courses, uploading new content, etc.
• Ongoing development and optimisation of the eLearning Management System; working with head office in Suwon, Korea, on further enhancements.
• Project manage the expansion of SBA in 2026 to accommodate a Contact Centre Agent eLearning Accreditation Program (new initiative).
• General stakeholder management and L1 support for users of SBA; gathering needs, prioritising requests, resolving account issues, missing courses, ad hoc queries
• User access governance on SBA; roles, permissions, compliance with internal policies etc.
• Documentation of any relevant processes, SOPs, and system guides for SBA.
• Reporting on SBA usage and the impact of the training we’re providing e.g. course completions, survey results, feedback on training content. Using this data to define new content and ongoing course improvement.
• Managing the tool called Credly which awards badges and certificates for course completion; sourcing new badges and ensuring correct allocation.
• Work with head office on Pilot initiatives (e.g. Easy Generator tool), testing out new software, gathering feedback from Subsidiaries and suggesting improvements.

• Self starter – keen to take ownership for given responsibilities, work independently and drive continuous improvement.
• Experience in content management; ideally eLearning/training content
• A passion for technology and innovation
• Experience in data analysis; interrogating data and identifying trends, learnings and actions based on the insights
• Confident using the MS Office suite;
  PowerPoint presentations, basic Excel etc.
• Organisational and prioritisation skills; handling parallel requests/projects

• Experience using a LMS (Learning Management System) like Cornerstone
• Technical product knowledge from an electronics or engineering background
• Training or eLearning content background and expertise
• Previous knowledge of using Jira, or similar ticketing system for work requests