Sr Client Support Specialist

Job Overview

An opportunity exists within the Digital Technology Team for a Senior Client Support Specialist to join Air Products on a permanent staff basis in our European Head Office located in Chertsey, Surrey.

• Provide in-person and remote Level 2 support for users located primarily in the Europe region and occasionally globally.
• On an as-needed basis, provide Executive Support for Executives in-region and visiting.
• White-glove Executive Support for the Chief Officers of the company and their admin assistants.
• Standard Executive Support for all other officers of the company and their admin assistants.
• Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
• Deliver training and offer consultation for the Level 1 IT Service Centre.
• Provide local backup for PC build & deployment activities.
• Participate in an on-call rotation schedule with other global team members for escalated issues.

• Bachelor’s Degree in Information Technology or related experience required.
• A motivated individual with a positive, enthusiastic attitude and eagerness to learn.
• Previous client support experience, problem solving and technical fix, both in-person and remotely.
• Superb communication, organizational, and interpersonal skills.
• General understanding of IT/digital infrastructure and ITIL processes.
• Ability to effectively work independently and cross-functionally across global teams.
• Technical knowledge of a wide range of technologies including:
• Service Now
• Microsoft products (Windows, Office
  365)
• Network connectivity (TCP/IP, LAN/WAN)
• Remote connectivity/SSL/VPN
• Software distribution/SCCM
• Microsoft SCEP/Windows Firewall
• Virtual desktop infrastructure and/or Citrix

• Competitive salary and benefits package.
• Culture of respect, challenge, and innovation, with excellent opportunities for growth and development.

We invite you to bring your diverse self and creativity to a company reimagining what’s possible. At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.