Program Aide

Please see Special Instructions for more details.

One year of customer service experience working with the public.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Benefits Program Aide I

Job Type

Job Type Full Time

Posting Type

Posting Type City Employees Only

Number of Vacancies

Number of Vacancies 1

Department

Department HUMAN SVCS

Division

Division HS-SS ELIGIBILITY SVCS

Requisition Number

Requisition Number 2025568

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday – Friday 8 am – 5 pm

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement N - Never

Pay Grade

Pay Grade GE03

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Starts at $36,734;
Depending on qualifications and experience.

Job Description

Join our team as a Benefits Program Aide I and make a meaningful impact by supporting individuals and families applying for financial, medical, and nutritional assistance through government programs.

About the Role:

The Benefits Program Aide performs a variety of clerical and support tasks to help determine and re-determine eligibility for public assistance. This position plays a vital part in the client intake process, record keeping, and day-to-day support services—all under general supervision.

Key Responsibilities:

• Assist applicants with completing required forms and gathering documentation.
• Screen applications, verify information, and prepare eligible cases for transfer.
• Update client records, monitor payments, and track contract details.
• Respond to phone inquiries related to public assistance and services.
• Manage case files: purge, log, transfer, and close as needed.
• Provide transportation for clients to medical appointments or essential errands.
• Coordinate daycare paperwork and housing support communication.
• Print green cards, prepare food baskets, and handle appeal processes.
• Perform routine clerical duties including data entry, filing, mail processing, and faxing.
• Participate in team meetings and training sessions.

What You Bring:

• Excellent attention to detail and organizational skills
• Strong interpersonal and communication abilities
• Comfort working independently within established guidelines
• Prior clerical or administrative experience is a plus

Why Join Us?

This is more than just a desk job—it’s a chance to be a part of a mission-driven team that helps improve lives across our community. If you’re motivated to serve others and thrive in a fast-paced support role, we want to hear from you. APPLY NOW !

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED / HSE .

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience in customer service or general clerical work involving contact with the public.

SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

• Experience with a high-volume face-to-face customer service
• Computer experience with the ability to utilize various software, create spreadsheets and word processor
• Customer service experience working with multi-cultural and various social-economical sociality background
• Comprehension and execution of complex policies, procedures and work rules
• Able to manage workload independently and meet performance standards

Job Open Date

Job Open Date 12/31/2025

Job Close Date

Job Close Date 01/11/2026

Special Instructions to Applicants

One year of customer service experience working with the public.

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall…