Automotive Accounts Payable​/Warranty Clerk - Southern Auto Group

An Extended Warranty Contract Cancellation Administrator manages the termination of Vehicle Service Contracts (VSCs), calculating pro-rated refunds, processing paperwork, and issuing payments to lenders or customers. Key duties include verifying cancellation requests, calculating chargebacks, maintaining compliance with regulations, and reconciling accounts.

The ideal candidate for this position has a high school diploma or GED, some post-secondary education (degree, coursework, or certification), two years of experience in a similar position, knowledge of automotive parts and service, strong administrative, organizational, math, and computer skills, and exceptional interpersonal skills. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

• Reconciles statements from the warranty providers for all products that were sold, service RO's that were paid, and cancellations that were paid for the previous business month
• Cancellation processing to include receiving and reviewing cancellation requests from customers, lienholder, or dealerships while ensuring all required documentation is complete
• Refund calculation appropriately to include prorated amounts based on time or mileage elapsed ensuring accurate financial payouts
• Document Management to maintain precise records of canceled contracts to ensure compliance with state and federal regulations
• Communicate with Finance Managers, customers, and insurance providers to resolve discrepancies in contract terms or refund amounts