FM Systems Manager

Summary of Position (Job Purpose)

Major purpose and functions of the position.

• Managing all system users to include adding and removing users and editing user permissions.
• Creating, editing, and deleting software system workflows based on business need.
• Adding or removing facilities/stores from systems.
• Partnering with stakeholders to identify opportunities to improve system usability, add new features, or enhance existing features. Documenting all enhancement requests and partnering with stakeholders to prioritize enhancements based on business need.
• Independently identify opportunities to improve or automate processes.
• Manage relationships with all software system vendors for all system defects, enhancements, billing issues, and other issues as they arise.
• Communicate with all stakeholders about any enhancements, upgrades, or system outages.
• Provide training for new users or for all users for new features.
• Create ad hoc reports from within the system as requested.
• Project Manager for new FM systems rollouts/implementations to a user base of over 20,000.

Summary of knowledge, experience and education required.

• 5+ years’ experience as a facilities management software platforms manager.
• Experience building workflows within software systems or applications.
• Excellent communication skills.
• Project Management experience – communications, change management, financial planning, resource scheduling, feature prioritization, etc.
• Experience with one or more CMMS systems including Service Channel, Corrigo, Facilio, Maintenance Connection, Fexa, Maximo, et al.
• Ability to translate business needs into software feature enhancement requests.
• Financial acumen – track spend for all FM systems, prepare financial impact statements for FM leadership.

Desired but not required.