Director of Account Management

Join to apply for the Director of Account Management role at INIT Innovations in Transportation, Inc.

As a senior leader, you will oversee our Account Management and Proposal Management teams, driving revenue, retention, and customer satisfaction across all corporate accounts.

• Own performance of the Account Managers and Proposal Managers, including revenue, retention, forecast accuracy, and proposal quality.
• Set team KPIs, quotas, and performance expectations aligned with revenue and retention goals.
• Set clear expectations, inspect execution, and take corrective action when standards are missed.
• Conduct one-on-ones, pipeline reviews, and quarterly performance evaluations.
• Hold AMs and PrMAs accountable for account plans, Q  quality, pipeline hygiene, and follow-through.

• Provide senior-level oversight and escalation support for customer relationships. Personally own executive relationships for INIT’s most critical accounts.
• Step in early on at‑risk accounts and drive recovery plans.
• Oversee regular QBRs, executive business reviews, and long‑term partnership planning to ensure customers see INIT as a long‑term strategic partner, not a vendor.

• Drive renewals, support agreements, hardware refreshes, and expansions across INIT’s portfolio.
• Guide AMs in identifying upsell opportunities.
• Oversee pricing strategy that balances competitiveness, margin, and long‑term value.

• Enforce accurate forecasting, pipeline visibility, and Salesforce discipline.
• Standardize reporting, account plans, Quarterly Business Review templates, and renewal processes.
• Provide recurring reporting to senior leadership on revenue, retention, and account health.

• Break down internal friction that slows execution for customers; collaborate closely with Project Management, Engineering, Support, and Product.
• Align account strategy tightly with corporate growth priorities.
• Represent INIT at customer meetings, industry conferences, and technical forums.

• Bachelor’s degree in Business, Engineering, or related field (MBA preferred).
• 10+ years in account management, client success, or transit technology.
• 5+ years managing sales, account management, or customer success teams.
• Proven success in customer retention, revenue growth, and complex B2B environments.
• Strong financial and contractual acumen.
• Proficiency in Salesforce and Microsoft 365.

• Director

• Full‑time

• Business Development and Sales

• IT Services and IT Consulting

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