Account Rep

Givens Talent is a modern staffing agency that specializes in fit-based screening. Through precision staffing, we’ll communicate with our partners, leaders in the warehousing industry, to analyze your skill sets and find opportunities that match your experience and career goals. Whether you’re seeking clerical, administrative, or light industrial warehouse roles, we’ll help you find the right opportunity to advance your career.

We offer more than just jobs. We connect you with rewarding opportunities to grow and succeed in your career.

Our team takes the time to understand your skills and aspirations to find the perfect fit.

From resume enhancement to interview preparation, we support you every step of the way.

Location: Chesapeake, VA
Job Type: Full-Time | Temp-to-Perm
Pay: $18.00–$19.00 per hour, based on experience

Givens is looking for a dependable, detail-oriented Logistics Customer Service Representative to join our team in Chesapeake, VA.

In this role, you will work closely with customers, warehouse personnel, and transportation providers to coordinate shipments, process orders, and keep daily operations running smoothly. We are looking for someone who enjoys working with customers, stays organized, and can handle multiple responsibilities in a busy office environment.

Candidates with experience in logistics, warehousing, transportation, or import/export operations are encouraged to apply.

Manage daily communication with assigned customer accounts by phone and email.

Coordinate incoming and outgoing shipments with warehouse teams, carriers, and customers.

Enter and process customer orders, shipping information, and related documentation.

Prepare bills of lading, packing lists, receiving reports, and other shipping paperwork.

Track shipments and follow up on delivery updates, discrepancies, and documentation issues.

Maintain accurate customer, inventory, shipping, and billing records.

Assist with import/export documentation and communication with port authorities when needed.

Prepare customer invoices, daily activity reports, and supporting paperwork.

Work with warehouse personnel to address inventory questions, cycle counts, and shipment discrepancies.

Respond to customer requests and resolve issues in a timely, professional manner.

Learn and use the company's warehouse management system.

Assist with additional administrative and account-related tasks as needed.

At least 2 years of administrative, clerical, customer service, or account support experience.

Previous experience in logistics, transportation, warehousing, or supply chain operations is preferred.

Strong computer skills, including Microsoft Outlook, Excel, and Word.

Experience with shipping documents, inventory records, or order processing is a plus.

Familiarity with the NAVIS port system is highly desirable.

Excellent communication and customer service skills.

Ability to prioritize tasks and stay organized in a fast-paced environment.

Strong attention to detail, especially when entering information and preparing documentation.

Dependable, professional, and comfortable working independently.

Ability to troubleshoot issues and follow through until they are resolved.

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Basic and voluntary life insurance

Short-term and long-term disability coverage

At Givens Talent, our unique approach sets us apart:

• Recruitment Expertise: We leverage our deep knowledge of the logistics, transportation, warehousing, and supply chain industries to identify and attract the best talent to fill your clerical and administrative positions.
• Placement Services: We match candidates with the right…