Shared Service Provider Liaison Analyst

Federal Financial Shared Service Center | Shared Service Provider Liaison Analyst

Oracle Federal Financials Shared Service Support

CLIENT

Federal Financial Shared Service Center

PROJECT

Oracle Federal Financials Operations Support

LOCATION

Chesapeake, VA

WORK
ARRANGEMENT

Onsite (limited telework with client approval)

U.S. WORK
AUTHORIZATION

SCHEDULE

Monday-Friday, 40-hour week, within 6:00 am-9:00 pm ET; occasional maintenance weekends and month-end or year-end close

EXPERIENCE

5+ years, or a Bachelor's degree in a related field

DEGREE

Bachelor's degree in a related field, or 5 years of related experience

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. We are seeking a Shared Service Provider (SSP) Liaison Analyst to support the client's Liaison Officer(s) in serving the agencies that rely on its Oracle Federal Financials environment, operated as a shared service serving multiple agencies.

This role coordinates meetings, tracks supported-agency tickets and service levels, and helps resolve cross-agency issues. This role is on-site at the client's Financial Service Center (FSC) in Chesapeake, VA. Telework is limited and requires client approval, so this is an in-office role. Work is performed within the FSC's normal help desk operating hours (6:00 am-9:00 pm ET, Monday-Friday) on a typical 40-hour week;

occasional work outside normal hours (for example, maintenance weekends and month-end or year-end closing) may be required.

• Assist Liaison Officer(s) in coordinating and facilitating meetings; act as scribe, and document and publicize minutes as requested.
• Assist Liaison Officer(s) in preparing and tracking reports and scorecards.
• Monitor Service Now for tickets related to other supported agencies and provide weekly ticket status reports to the Liaison Officer(s).
• Coordinate with supported agency personnel and FSC personnel to aid in the resolution of issues.
• Monitor EBS reports identified in Interagency Agreements to ensure the system is functioning properly and service level agreements are being met.
• Provide EBS quality assurance support for system functions, focused on issues reported by supported agencies, including analytics, research, and recommended resolutions for abnormal posting logic or other discrepancies.

• Bachelor's degree in a related field or 5 years of related experience.
• Experience coordinating stakeholders, meetings, and status reporting.
• Analytical skills to research financial system discrepancies.
• Ability to work on-site in Chesapeake, VA.

• Experience with interagency agreements or a shared service model.
• Service Now reporting experience.

• Suggested:
  Weekly ticket status reports for supported agencies reach the Liaison Officer(s) on time.