Technical Printer Support Representative ; Laser

Technical Printer Support Representative I (Laser)

Location: US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN

Company: Canon Information Technology Services

Requisition : 33791

Category: Customer Service/Support

Position Type: Full-Time

Workstyle: Virtual

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical laser printer issues in a "first call resolution" strategy, escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.

• Provide positive and professional technical support to Canon customers via phone, email, and chat.
• Analyze complex laser printer issues, troubleshoot solutions and recommend winning solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools.
• Interact with customers and team members simultaneously to expedite call resolution.
• Make prompt, accurate business decisions that mutually benefit the business and the customer.
• Document interactions and resolutions in our easy-to-use applications.
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website.

• High school diploma or equivalent.
• Previous customer service or call center experience.
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
• Keyboarding and MS Office proficiency.
• Ability to work independently and manage time effectively.
• Strong communicator with active listening skills and proficiency in English.
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
• Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time.
• Dependable, punctual, and consistent attendance.
• Reliable high-speed internet connection and a workspace free from noise and distractions.

• Remote work style.
• Various scheduling options.
• Paid orientation and training.
• Medical, vision, dental, life insurance, and disability.
• Company-paid holidays.
• Paid time off: personal, vacation, and sick time.
• 401(k) with company match.
• Employee assistance program.
• Tuition reimbursement.
• Employee discounts.
• Pay differentials.

• Mon - Fri | 9:00 am - 5:30 pm EST
• Mon - Fri | 9:15 am - 5:45 pm EST
• Mon - Fri | 9:30 am - 6:00 pm EST
• Mon - Fri | 9:45 am - 6:15 pm EST

$15.00 - $15.53 per hour + shift differential and Total Care incentives.

This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

Canon Information Technology Services, Inc.

- The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.

Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities.

Canon's policy is to:

Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.

Base decisions on employment so as to further the principle of equal employment opportunity.

Ensure that…