Technical Printer Support Representative ; Inkjet

About the Role

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a “first call resolution strategy,” escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.

In accordance with applicable laws, we are providing the salary range for this role: $15.00 – $15.53 per hour shift differential.

• Mon – Fri | 9:00 am – 5:30 pm EST
• Mon – Fri | 9:15 am – 5:45 pm EST
• Mon – Fri | 9:30 am – 6:00 pm EST
• Mon – Fri | 9:45 am – 6:15 pm EST

• Provide positive and professional technical support to Canon customers via phone, email, and chat.
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools.
• Interact with customers and team members simultaneously to expedite call resolution.
• Make prompt, accurate business decisions that mutually benefit the business and the customer.
• Document interactions and resolutions in our easy-to-use applications.
• Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website.

• High school diploma or equivalent.
• Previous customer service or call center experience.
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC.
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email.
• Keyboarding and MS Office proficiency.
• Ability to work independently and manage time effectively.
• Strong communicator with active listening skills and proficiency in English.
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment.
• Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time.
• Dependable, punctual, and consistent attendance are a must for this position.
• A reliable high-speed internet connection and a workspace free from noise and distractions.

Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities.

Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday – Saturday (excluding holidays) at  Eastern time from within the US. For all other reasonable accommodation requests, please call .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.