More jobs:
HIBA Front Desk Clerk
Job in
Chesapeake, Virginia, 23322, USA
Listed on 2026-01-12
Listing for:
Harmony Hospitality
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Summer Seasonal -
Hospitality / Hotel / Catering
Customer Service Rep, Summer Seasonal
Job Description & How to Apply Below
HIBA Front Desk Clerk – Harmony Hospitality – Chesapeake, VA, United States
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements- Maintain a warm and friendly demeanor at all times.
- Effectively communicate verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Listen to, understand, and clarify concerns raised by employees and guests.
- Multitask and prioritize departmental functions to meet deadlines.
- Work flexible shifts.
- Stand for long periods of time.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests.
- Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
- Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.
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