HIBA Front Desk Clerk

HIBA Front Desk Clerk – Harmony Hospitality – Chesapeake, VA, United States

The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Maintain a warm and friendly demeanor at all times.
• Effectively communicate verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Work flexible shifts.
• Stand for long periods of time.

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Handle check‑ins and check‑outs in a friendly, efficient and courteous manner.